Question 1

Is Samarth Enterprises a Faber authorized service center?

Accepted Answer

Yes. Samarth Enterprises is a Faber authorized service center in Pune, servicing Faber chimneys, hobtops and other kitchen appliances with genuine spare parts.

Question 2

Which areas in Pune do you cover?

Accepted Answer

We cover all of Pune and Pimpri-Chinchwad, including Kothrud, Hinjewadi, Wakad, Baner, Aundh, Warje, Karve Nagar, Kharadi, Viman Nagar, Hadapsar and Shivajinagar.

Question 3

How do I book a service?

Accepted Answer

You can book online via our Book a Service form, call us directly, or message us on WhatsApp. We typically confirm a technician visit slot the same day.

Question 4

Do you provide warranty on repairs?

Accepted Answer

Yes, all repair work carries a service warranty, and genuine replacement parts carry the manufacturer's part warranty in addition.

Question 5

What brands do you service?

Accepted Answer

We are a Faber and Glen authorized service center, and also service Elica, Hindware, Kaff and most other major kitchen appliance brands.

Question 6

Do you offer Annual Maintenance Contracts (AMC)?

Accepted Answer

Yes, we offer AMC plans for chimneys, RO purifiers and geysers that include scheduled servicing and priority repair visits.

Question 7

How often should a kitchen chimney be serviced?

Accepted Answer

Most kitchen chimneys should be professionally serviced every 3–4 months with regular home cooking, or every month if you cook with heavy oil/spices daily. Regular servicing keeps suction strong and prevents motor strain.

Question 8

Why has my chimney lost suction power?

Accepted Answer

Weak suction is most often caused by a clogged filter or grease build-up in the ducting. Our technicians clean and check both during every service visit, and can diagnose motor issues if cleaning doesn't resolve it.

Question 9

Do you repair all chimney brands?

Accepted Answer

Yes. We are a Faber authorized service center and also repair Glen, Elica, Hindware, Kaff and most other major chimney brands sold in India.

Question 10

How long does chimney installation take?

Accepted Answer

A standard wall-mounted chimney installation takes 60–90 minutes. Island chimneys or long ducting runs may take longer depending on ceiling height and duct routing.

Question 11

Can you install a chimney without external ducting?

Accepted Answer

Yes, we install ductless (recirculating/carbon-filter) chimneys as well as ducted units, and can advise which is better suited to your kitchen layout during the site visit.

Question 12

What's included in chimney deep cleaning vs regular servicing?

Accepted Answer

Deep cleaning focuses specifically on removing accumulated oil and grease from the filter, blower and body. Full servicing additionally includes a motor and electrical diagnostic check.

Question 13

Can I clean the chimney filter myself between services?

Accepted Answer

Yes — most mesh filters can be soaked in hot water with dish soap monthly. However, blower and ducting cleaning requires disassembly and is best left to a trained technician.

Question 14

Why does my hobtop burner produce a yellow flame instead of blue?

Accepted Answer

A yellow or orange flame usually means the burner cap is dirty or the air-gas mixture is off. Our technicians clean and recalibrate burners to restore a clean blue flame, which also improves gas efficiency.

Question 15

Is it safe to keep using a hobtop with a gas smell?

Accepted Answer

No — stop using it immediately, turn off the gas supply, and call a technician. We prioritise same-day visits for suspected gas leak issues.

Question 16

Why has my geyser stopped heating water?

Accepted Answer

The most common causes are a burnt-out heating element or a faulty thermostat. Both are diagnosed on-site and replaced with genuine parts within the same visit in most cases.

Question 17

How often should a geyser be serviced?

Accepted Answer

We recommend descaling and a full check once a year, more frequently in hard-water areas, to prevent element burnout and maintain heating efficiency.

Question 18

How often should RO filters be changed?

Accepted Answer

Sediment and carbon filters are typically replaced every 4–6 months, and the RO membrane every 12–18 months, depending on input water quality and usage.

Question 19

Do you offer an annual maintenance contract for RO purifiers?

Accepted Answer

Yes, we offer AMC plans that cover scheduled filter changes and priority repair visits through the year — ask our team for current AMC pricing.

Question 20

Why are my dishes coming out cloudy or not fully clean?

Accepted Answer

This is usually caused by a clogged spray arm, worn detergent dispenser, or hard-water scaling. Our technicians inspect and clean all three during a standard service visit.

Question 21

Why is my refrigerator running but not cooling?

Accepted Answer

This usually points to a refrigerant gas leak, a faulty compressor, or a blocked condenser coil. Our technicians run a full diagnostic to isolate the exact cause before quoting repair.

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